QUALITY IMPROVEMENT
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6.1 Quality – What is it
1. What is quality, 2. The two directions of quality
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6.2 Quality – Why (not) work on it
1. Why do it, 2. Why not do it
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6.3 Quality – How: Improvement techniques
1. Techniques, simple and complex, 2. Kaizen, 3. TOC, 4. The 7 basic tools, 5. Lean, 6. Six Sigma
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